Deposits and Reservations:
At the time of your online reservation you can pay in full or a minimum of $50 Deposit is required. Reservations are secure once deposit has been made.
Deposit are made online using PayPal, just click on the payment link. The remaining balance is due upon arrival at the event and it can be paid with cash or credit card.
Backyard parties are delivered within a 3 hour delivery window generally between 8am and 2pm. Park, School, Church, and Corporate delivery sites are generally delivered during the hour before your event. We strive to ALWAYS have equipment rentals set up 30 minutes before the start of an event. Our Drivers have several locations on their delivery route, it’s extremely important that the contact person responsible for the event to be on time to meet the driver for safety and set up instructions. One late customer can create problems and stress for everyone else.
WE DELIVER TO THE FOLLOWING CITIES.
- Broken Arrow
- Sand Springs
NOTE: THE FIRST 10 MILES OF DELIVERY FROM OUR LOCATION ARE FREE OF CHARGE. REMAINING DISTANCE WILL BE CALCULATED AUTOMATICALLY AT THE TIME OF RESERVATION AT $2/MILE.
All Other Cities please call for a quote.
NOTE: We don’t deliver over 30 miles from Broken Arrow on Saturdays and major holidays like 4th of July.
Our Drivers do all the heavy lifting; you just show us where to set up. It is the customer’s responsibility to measure in advance and ensure there is adequate space. Please provide a flat, clean area for set up clear of sharp objects and debris. If the Driver is unable to set up for reasons above or if unsafe conditions exist, the Customer will be charged a $50 fee.
It’s important that we know in advance if you plan to set up on grass or concrete. Inflatables can ONLY be operated safely if they are secured and anchored properly. We bring stakes or sandbags depending on where the unit will be set up. If you make changes, please let us know (especially from grass to cement) to ensure our Drivers will have the proper equipment. Last minute changes could result in MAJOR set up delays.
Bouncer’s Kingdom is not liable for any damage done to your sprinkler system or property from our delivery vehicles to set-up location. Customer is responsible for letting our Drivers know the route to avoid any damages.
ATTENTION: Drivers can NOT go up and down stairs and/or hills, etc. Set up location must be easily accessible from the delivery truck.
Pick Up Times:
Backyard parties are generally picked up within 1 hour of your event end time. Pickup can be as EARLY as your event end time. If the Driver shows up to pick up the equipment and there is no one at the site or the gates are locked, you will be subject to an additional pickup fee. Schools, Churches, Corporate, and Park delivery site locations are generally picked up within 30 minutes of the event end time.
Rainy / Cold / Windy Days:
We make every effort to set up for each and every rental reservation; however the safety of your children is our top priority. Bouncer’s Kingdom reserves the right to make the final decision to cancel a rental due to inclement weather defined as: 15-20+ SUSTAINED winds (with higher gusts), 70% or higher chance of rain, and/or temperatures below 30° F. If this is the case, we will contact you the day prior or the morning of your event to discuss options. We can not set up in high winds or if it is actively raining, due to increased chance of injury or electrocution. Very few days in Oklahoma are complete rain outs; we will make every effort to deliver between rain showers. If Customer chooses to have unit delivered in uncertain weather conditions and we are unable to set up once we arrive due to rain, wind, mud, snow etc, there will be a $50 NON-refundable fee.
Inclement Weather cancellations do NOT incur a fee; HOWEVER, we do retain a $50 deposit that may be used within (ONE YEAR) of the origonal rental date. In inclement weather customer must call to cancel and it may ONLY be done WITHIN THREE DAYS of the event and must be BEFORE the driver arrives. We do not accept weather cancellations for cold cloudy days with 30% or less chance of scattered showers unless it’s below 40°F or actively raining in your area 4 hours before your rental period.
NOTE: We do not accept cancellations for wet muddy yards. If it rained the day, night, or morning before your party and you are concerned about how wet your yard is, don’t worry, we have you covered. We have tarps that are 15 to 30 feet long that we can put under the inflatable and can also be directly extended all the way up to your back porch or front entry way. Kiddos won’t even have to set foot onto the wet grass. (Must Request)
During uncertain weather conditions, if customer agrees to keep the unit for the term of the rental agreement and it begins to rain and storm AFTER unit is DELIVERED and SET UP, there will be NO refunds or rain checks. There will also be No refunds if we have to remove a rental piece or shut down an event early in case of unsafe conditions, including but not limited to Inclement Weather.