Princess Castle

Set-up
During uncertain weather conditions, if customer agrees to keep the unit for the term of the rental agreement and it begins to rain and storm AFTER unit is DELIVERED and SET UP, there will be NO refunds or rain checks. There will also be No refunds if we have to remove a rental piece or shut down an event early in case of unsafe conditions, including but not limited to Inclement Weather.
Pick Up Times
Backyard parties are generally picked up within 1 hour of your event end time. Pickup can be as EARLY as your event end time. If the Driver shows up to pick up the equipment and there is no one at the site or the gates are locked, you will be subject to an additional pickup fee. Schools, Churches, Corporate, and Park delivery site locations are generally picked up within 30 minutes of the event end time.
Weather Cancellation
Inclement Weather cancellations do NOT incur a fee; HOWEVER, we do retain a $50 deposit that may be used within (ONE YEAR) of the origonal rental date. In inclement weather customer must call to cancel and it may ONLY be done WITHIN THREE DAYS of the event and must be BEFORE the driver arrives. We do not accept weather cancellations for cold cloudy days with 30% or less chance of scattered showers unless it’s below 40°F or actively raining in your area 4 hours before your rental period.
Refund Policy
During uncertain weather conditions, if customer agrees to keep the unit for the term of the rental agreement and it begins to rain and storm AFTER unit is DELIVERED and SET UP, there will be NO refunds or rain checks. There will also be No refunds if we have to remove a rental piece or shut down an event early in case of unsafe conditions, including but not limited to Inclement Weather.